An independent boutique hotel with a small team covering front desk, guest messaging and nightly reporting by hand.
Every booking triggered a chain of manual routing — confirmations, guest questions, housekeeping notes, night audit — that consumed the evening shift.
A booking-triggered brain: a guest follow-up agent drafts and sends replies, the PMS and guest profiles stay in sync, and the night audit compiles itself into a morning report. Reservations, guest messaging and night audit now run without a front desk shift.